Last updated: 8 June 2026
Website: https://huahinlifecare.com
These Terms & Conditions explain the terms on which you may access and use the Hua Hin LifeCare website and engage with our services. By using our website, submitting an enquiry, booking a consultation, purchasing a service, or otherwise communicating with us, you agree to these Terms & Conditions.
For the purposes of these Terms & Conditions, “Hua Hin LifeCare,” “we,” “us,” and “our” refer to Hua Hin LifeCare and its authorised representatives. “You” and “your” refer to website visitors, prospective clients, clients, family members, authorised contacts, and any person who uses our website or services.
Important: Hua Hin LifeCare provides Thai-English advocacy, coordination, planning, and independent-living support. We are not a hospital, clinic, nursing agency, ambulance service, emergency-response service, law firm, accounting firm, insurance broker, immigration adviser, taxi company, or medical-transport provider.
1. About Hua Hin LifeCare
Hua Hin LifeCare helps English-speaking retirees, expats, and overseas families connected to Hua Hin navigate practical life, healthcare-adjacent coordination, communication, emergency-readiness planning, settlement support, appointment preparation, family updates, and local provider coordination.
Our role is to help clients stay organised, communicate clearly, understand practical next steps, and coordinate with appropriate local providers. We do not replace licensed professionals, and we do not make clinical, legal, financial, tax, immigration, insurance, or emergency-service decisions on your behalf.
2. Acceptance of These Terms
By accessing our website or using our services, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, you should not use our website or services.
If you use our services on behalf of another person, such as a parent, spouse, relative, or client, you confirm that you have authority to communicate with us and, where required, that the person receiving the service has given appropriate consent.
3. Website Information
The content on our website is provided for general information only. It is intended to explain our services, approach, service boundaries, and contact options.
Website content should not be treated as medical advice, legal advice, tax advice, immigration advice, financial advice, insurance advice, emergency advice, or a substitute for professional assessment. You should always consult an appropriately qualified professional for advice specific to your situation.
We aim to keep website information accurate and current, but we do not guarantee that all content is complete, up to date, suitable for your circumstances, or free from errors.
4. Our Services
Hua Hin LifeCare may offer services including, but not limited to:
| Service area | Examples |
| LifeCare Assessment | Emergency contacts, hospital preferences, medication lists, document review, transport planning, home-safety priorities, and written action planning. |
| Arrival & Settlement Support | Practical relocation coordination, local orientation, provider introductions, appointment preparation, and settlement support. |
| Emergency Readiness Package | ICE contacts, hospital cards, medication lists, insurance copies, home access protocols, transport plans, emergency folders, and related documentation. |
| Independent Living Membership | Monthly check-ins, emergency-file updates, appointment coordination, preferred-provider coordination, and practical support. |
| Family Peace of Mind Plan | Scheduled check-ins, written family updates, appointment summaries, alert protocols, vendor coordination, and overseas-family communication. |
| Recovery & Transition Support | Post-hospital practical coordination, discharge-instruction organisation, follow-up appointment coordination, medication-schedule support, family updates, and transition planning. |
| Hospital or appointment support | Appointment preparation, Thai-English communication support, note-taking, questions lists, follow-up task lists, and family summaries where authorised. |
The exact scope, price, timing, deliverables, inclusions, and limitations of a service may be described on our website, in a proposal, in an invoice, by email, or in another written communication from us.
5. Service Boundaries
Hua Hin LifeCare provides advocacy and coordination support only. You acknowledge and agree that:
| Area | Our boundary |
| Medical care | We do not diagnose, treat, prescribe, recommend treatment, interpret test results as clinical advice, provide nursing care, or make medical decisions. Medical decisions remain with you and licensed healthcare professionals. |
| Emergency response | We are not an ambulance, rescue service, emergency hotline, hospital, or emergency medical provider. In an emergency, you or those around you should contact local emergency services, hospitals, or appropriate authorities directly. |
| Legal, tax, visa, and immigration matters | We do not provide legal, tax, visa, or immigration advice. We may help coordinate appointments with qualified professionals or help you organise documents. |
| Insurance | We do not sell, broker, recommend, underwrite, or advise on insurance policies. We may help organise insurance documents or coordinate communication with licensed insurance professionals. |
| Transport | We do not provide medical transport or guarantee transport availability. Where requested, we may help coordinate third-party drivers or transport providers. |
| Caregiving and nursing | We do not provide licensed nursing, personal care, medical rehabilitation, or regulated caregiving services unless separately stated and properly licensed. We may coordinate with external providers. |
| Decision-making | We do not make personal, medical, financial, legal, family, housing, or care decisions for you. We provide information, coordination, options, and support so that you or your authorised decision-maker can decide. |
6. Emergencies and Urgent Situations
Hua Hin LifeCare may help you create an emergency plan, organise emergency contacts, prepare emergency information, and coordinate with authorised contacts or providers. However, we do not guarantee immediate availability, emergency attendance, medical response, transport response, or crisis intervention.
If there is an emergency, serious health concern, accident, safety threat, or risk to life or property, you should immediately contact local emergency services, hospitals, police, rescue services, building management, family members, or other appropriate authorities.
Where we become aware of an urgent situation, we may attempt to contact you, your emergency contacts, family members, relevant providers, or appropriate services, depending on the information available to us and the consents or instructions you have provided. We cannot guarantee that any third party will respond within a particular timeframe.
7. Bookings and Consultations
You may book consultations, free calls, assessments, packages, memberships, or other services through our website, by email, by phone, through messaging applications, or through other agreed methods.
A booking is not confirmed until we have accepted it in writing or otherwise confirmed it through our booking process. We may decline, reschedule, or cancel a booking where we are unavailable, where the requested service is outside our scope, where there is a conflict of interest, where safety concerns arise, where information is incomplete, or where we are unable to provide the requested service appropriately.
Free consultations are intended to understand your situation and determine whether our services may be suitable. A free consultation does not create an obligation for either party to proceed with paid services.
8. Fees, Payments, and Third-Party Costs
Fees for services will be stated on our website, in a proposal, in an invoice, or in another written communication. Prices may vary depending on service scope, urgency, duration, location, travel requirements, after-hours needs, and third-party costs.
Unless otherwise stated, our fees cover Hua Hin LifeCare’s coordination and support services only. They do not include third-party costs such as hospital charges, clinic fees, medication, insurance premiums, legal fees, visa fees, government fees, transport charges, accommodation, equipment, home repairs, caregiver fees, professional adviser fees, or other external provider charges.
You are responsible for paying all agreed Hua Hin LifeCare fees and any authorised third-party costs. Where we coordinate third-party services, you may be required to pay the third party directly.
We may require payment in advance, deposits, retainer payments, monthly membership payments, or payment upon invoice, depending on the service. Services may be paused or cancelled if payment is overdue.
9. Cancellations, Rescheduling, and Refunds
Cancellation and rescheduling terms may vary depending on the service purchased. Unless we agree otherwise in writing:
| Situation | General approach |
| Free consultation | Please provide reasonable notice if you need to reschedule or cancel. |
| One-off appointments or accompanied visits | We may charge a cancellation fee where cancellation occurs at short notice, where travel has already begun, or where time has been reserved and cannot reasonably be reallocated. |
| Packages | Once work has started, refunds may be limited to the unused portion of the package after deducting work already performed, time reserved, administrative costs, and third-party costs. |
| Memberships | Monthly memberships are generally billed monthly and may be cancelled for future billing periods by giving notice before the next billing date, unless otherwise agreed. |
| Third-party costs | Third-party costs are subject to the third party’s own cancellation and refund rules and may be non-refundable. |
We may cancel or suspend services if the requested work is outside our scope, if safety or conduct concerns arise, if required consent is not provided, if payment is overdue, or if continuing the service would be inappropriate, unlawful, unsafe, or impractical.
10. Client Responsibilities
To help us provide services effectively, you agree to:
| Responsibility | What this means |
| Provide accurate information | Give complete, current, and accurate information about contact details, emergency contacts, medical information you choose to disclose, appointments, documents, family contacts, home access, and service needs. |
| Update important changes | Tell us promptly about changes to medications, allergies, hospital preferences, emergency contacts, insurance, address, home access, family authorisations, or other important details. |
| Make your own decisions | Make final decisions about medical care, legal matters, finances, insurance, housing, family arrangements, and personal choices, with advice from qualified professionals where needed. |
| Obtain professional advice | Seek advice from doctors, nurses, lawyers, accountants, immigration advisers, insurance brokers, or other licensed professionals where appropriate. |
| Respect staff and providers | Communicate respectfully and safely with Hua Hin LifeCare representatives and third-party providers. |
| Pay agreed fees and costs | Pay our agreed fees and any authorised third-party costs on time. |
| Provide authority where needed | Ensure that family members, representatives, or third parties have appropriate consent or authority to communicate with us about another person. |
We are not responsible for problems, delays, losses, or service limitations caused by inaccurate, incomplete, outdated, withheld, or misleading information provided to us.
11. Consent, Authorised Contacts, and Family Communication
Some services require us to communicate with family members, emergency contacts, healthcare providers, local service providers, or other third parties. We will rely on the consents, authorisations, and instructions you provide.
If a family member or overseas contact asks us to support a retiree, parent, spouse, or relative, we may require the service user’s consent before providing services or sharing information. We respect the autonomy, privacy, and dignity of the person receiving support.
Where there is disagreement between family members, authorised contacts, or the service user, we may pause or limit services until authority, consent, and instructions are clarified.
12. Third-Party Providers
We may help coordinate with third-party providers such as hospitals, clinics, doctors, pharmacies, drivers, home-service providers, property managers, caregivers, insurers, lawyers, accountants, translators, technology providers, or other local services.
Third-party providers are independent from Hua Hin LifeCare unless expressly stated otherwise. We are not responsible for their acts, omissions, professional advice, prices, availability, delays, quality of work, clinical decisions, legal advice, insurance advice, transport services, or outcomes.
Where we suggest or introduce a provider, that introduction is based on practical coordination needs and available information. It does not guarantee that the provider is suitable for every situation. You remain responsible for deciding whether to use a third-party provider.
13. Communications
We may communicate with you by email, phone, SMS, messaging applications, video call, website forms, shared documents, or in-person meetings. You acknowledge that electronic communications may not always be secure, uninterrupted, or error-free.
You are responsible for providing accurate contact details and monitoring communication channels you have asked us to use. We are not responsible for missed, delayed, or failed communications caused by incorrect contact details, technical problems, unavailable networks, spam filters, messaging-platform failures, or circumstances outside our control.
14. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy, available at https://huahinlifecare.com. By using our website or services, you acknowledge that we may collect, use, store, and share personal information as described in our Privacy Policy.
Because our services may involve health-related coordination information, emergency contacts, family updates, and sensitive personal details, you agree to provide only information that you are authorised to provide and to keep us updated when important information changes.
15. Intellectual Property
All content on our website, including text, branding, graphics, layouts, service descriptions, checklists, templates, documents, downloads, and other materials, is owned by or licensed to Hua Hin LifeCare unless otherwise stated.
You may view, download, or print website materials for your personal, non-commercial use. You must not copy, reproduce, modify, distribute, publish, sell, or use our materials for commercial purposes without our prior written permission.
Documents we create specifically for you as part of a paid service, such as an emergency folder, action plan, checklist, or summary, may be used by you and your authorised contacts for personal and service-related purposes. Hua Hin LifeCare retains ownership of its underlying templates, formats, know-how, processes, and general materials.
16. Prohibited Website Use
You agree not to use our website or services to:
| Prohibited use | Examples |
| Break the law | Engage in unlawful, fraudulent, misleading, abusive, or harmful conduct. |
| Misuse the website | Attempt to disrupt, hack, overload, scrape, reverse engineer, or interfere with the website or related systems. |
| Submit harmful content | Upload or transmit viruses, malware, spam, or malicious code. |
| Misrepresent authority | Provide information about another person without authority or pretend to act for someone without consent. |
| Harass or threaten | Abuse, threaten, harass, discriminate against, or endanger Hua Hin LifeCare representatives or third-party providers. |
| Misuse materials | Copy, resell, publish, or commercially exploit our content, templates, or documents without permission. |
We may restrict access, refuse service, cancel bookings, or take appropriate action if we believe these Terms & Conditions have been breached.
17. Disclaimers
To the maximum extent permitted by law, our website and services are provided on a reasonable-care basis and subject to availability. We do not guarantee that:
| No guarantee | Meaning |
| A particular outcome will occur | Coordination may improve clarity and preparedness, but we cannot guarantee medical, legal, family, financial, emergency, or provider outcomes. |
| Third parties will act in a particular way | Hospitals, clinics, doctors, drivers, government offices, insurers, providers, and family members are outside our control. |
| Services will always be available immediately | Availability may depend on scheduling, location, traffic, health and safety conditions, staffing, third-party availability, holidays, emergencies, and other circumstances. |
| Website content is complete or error-free | Website content is general information and may change without notice. |
| Digital communications are completely secure | We take reasonable care, but no digital system is absolutely secure. |
Nothing in these Terms & Conditions excludes rights or remedies that cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by law, Hua Hin LifeCare will not be liable for indirect, incidental, special, consequential, punitive, or economic losses, including loss of profit, loss of opportunity, loss of data, emotional distress, family disputes, or losses caused by third-party providers.
To the maximum extent permitted by law, our total liability for any claim relating to a paid service will be limited to the amount you paid to Hua Hin LifeCare for the specific service giving rise to the claim.
We are not liable for losses, delays, harm, or failures caused by inaccurate information provided to us, lack of consent or authority, third-party acts or omissions, medical decisions, emergency-service response, provider availability, transport delays, government processes, legal or insurance outcomes, force majeure events, or circumstances outside our reasonable control.
19. Indemnity
You agree to indemnify and hold Hua Hin LifeCare harmless from claims, losses, liabilities, costs, and expenses arising from your breach of these Terms & Conditions, your misuse of our website or services, your provision of inaccurate or unauthorised information, your failure to obtain required consent, your unlawful conduct, or your dealings with third-party providers.
20. Force Majeure
We are not responsible for failure or delay in performing services caused by events beyond our reasonable control, including severe weather, flooding, road closures, accidents, illness, public-health events, power outages, internet or telecommunications failures, government actions, civil unrest, provider unavailability, transport disruption, or other unexpected events.
21. Changes to Services and Terms
We may update our services, prices, website content, service descriptions, policies, and these Terms & Conditions from time to time. Updated Terms & Conditions will be posted on our website with a revised “Last updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Terms & Conditions.
22. Termination or Suspension of Services
We may terminate, suspend, or refuse services where:
| Reason | Examples |
| Service mismatch | The requested work is outside our role, expertise, licensing, availability, or service boundaries. |
| Safety concerns | There is abusive behaviour, threats, unsafe conditions, or unreasonable risk to our representatives or providers. |
| Consent or authority concerns | Required client consent, family authority, or legal authority is unclear, disputed, withdrawn, or unavailable. |
| Payment issues | Fees, deposits, memberships, invoices, or authorised costs are unpaid. |
| Legal or ethical concerns | Continuing the service may be unlawful, misleading, unethical, impractical, or contrary to the client’s interests. |
Where appropriate, we may provide reasonable notice or suggest alternative providers, but we are not required to continue services in circumstances that are unsafe, inappropriate, unlawful, unpaid, or outside scope.
23. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Thailand, unless another mandatory law applies.
If a concern or dispute arises, you agree to contact us first so we can try to resolve the matter informally and professionally. If the matter cannot be resolved informally, it may be referred to the courts or appropriate dispute-resolution forum in Thailand, subject to applicable law.
24. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in effect to the maximum extent permitted by law.
25. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Hua Hin LifeCare
Website: https://huahinlifecare.com
Email: info@huahinlifecare.com
Address: [Insert registered business address in Hua Hin, Thailand]
