Last updated: 8 June 2026
Website: https://huahinlifecare.com
This Privacy Policy explains how Hua Hin LifeCare collects, uses, stores, shares, and protects personal information when you visit our website, contact us, book a call, subscribe to updates, or use our Thai-English advocacy, coordination, emergency-readiness, settlement, family-update, and independent-living support services.
For the purposes of this Privacy Policy, “Hua Hin LifeCare,” “we,” “us,” and “our” refer to Hua Hin LifeCare and its authorised representatives. “You” refers to website visitors, clients, prospective clients, family members, emergency contacts, and other people who communicate with us or whose information is provided to us in connection with our services.
Important service boundary: Hua Hin LifeCare is a Thai-English advocacy and coordination service. We do not provide medical advice, nursing care, legal advice, tax advice, immigration advice, insurance advice, ambulance services, or emergency medical services. Where appropriate, we help you communicate with and coordinate licensed professionals and local providers.
1. Information We Collect
We collect information that is reasonably necessary to respond to enquiries, provide our services, maintain accurate client records, coordinate with authorised contacts and providers, and operate our website.
| Category | Examples |
| Contact information | Name, email address, phone number, residential address, country of residence, preferred communication method. |
| Enquiry and booking information | Messages submitted through website forms, free-call booking details, service interests, appointment requests, and consultation notes. |
| Client profile information | Age range, living situation in Hua Hin, language preferences, emergency contacts, family contacts, preferred hospitals or clinics, preferred providers, transport preferences, and service preferences. |
| Health-related coordination information | Medication lists, allergies, medical conditions disclosed to us, hospital preferences, discharge instructions, appointment details, doctor or clinic details, insurance details, mobility concerns, and home-safety priorities. |
| Emergency-readiness information | ICE contacts, hospital cards, home access instructions, keyholder details, transport plans, emergency communication protocols, copies of relevant documents, and authorised recipients. |
| Family and authorised-contact information | Names, contact details, relationship to the client, location, communication preferences, and information the client authorises us to share with them. |
| Administrative and payment information | Invoices, receipts, service records, payment confirmations, billing contact details, and package or membership history. |
| Website and technical information | IP address, browser type, device information, approximate location, pages visited, referring website, interaction data, cookies, analytics data, and security logs. |
Some of the information you provide may be considered sensitive personal data, including health-related information. We only collect and use this information where it is necessary for the services you request, where you have authorised us to do so, where it is required to protect vital interests, or where another lawful basis applies.
2. How We Collect Information
We may collect personal information directly from you when you complete a website form, book a consultation, send us an email or message, speak with us by phone, meet us in person, use our services, or provide documents to us.
We may also receive information from family members, emergency contacts, healthcare providers, hospitals, clinics, pharmacies, insurers, drivers, home-service providers, property managers, or other third parties where you have authorised that communication or where it is necessary in connection with a service you have requested.
When you use our website, we may collect limited technical information automatically through cookies, analytics tools, server logs, and similar technologies.
3. Why We Use Your Information
We use personal information for clear, practical, and limited purposes connected to our website and services.
| Purpose | How the information is used |
| Responding to enquiries | To answer questions, respond to contact forms, provide information about our services, and arrange free calls or consultations. |
| Providing requested services | To deliver LifeCare Assessments, Arrival & Settlement support, Emergency Readiness Packages, Independent Living Memberships, Family Peace of Mind Plans, Recovery & Transition Support, hospital accompaniment, appointment coordination, vendor coordination, and related services. |
| Emergency and safety planning | To prepare emergency folders, contact lists, hospital preference cards, medication summaries, home access protocols, transport plans, and emergency communication procedures. |
| Communication and coordination | To communicate with you, authorised family members, emergency contacts, healthcare providers, local service providers, and other parties involved in your support plan. |
| Family updates | To send updates, summaries, alerts, appointment notes, and relevant information to family members or other contacts where you have authorised us to do so. |
| Administration and billing | To manage bookings, memberships, service records, invoices, payments, receipts, cancellations, and client support. |
| Website operation and improvement | To operate, secure, analyse, and improve our website, forms, content, communications, and user experience. |
| Legal, safety, and compliance purposes | To comply with applicable laws, respond to lawful requests, maintain records, protect rights and safety, prevent misuse, and resolve disputes. |
4. Lawful Bases for Processing
Depending on the situation, we may collect, use, or disclose personal information on one or more of the following bases:
| Lawful basis | Example |
| Your consent | You ask us to share information with a family member, hospital, clinic, driver, home-service provider, or emergency contact. |
| Performance of a service or contract | We use your information to provide a LifeCare Assessment, emergency-readiness folder, membership check-in, appointment coordination, or family update plan. |
| Legitimate interests | We maintain service records, improve our website, respond to enquiries, manage client relationships, and protect the security of our services. |
| Legal obligations | We retain records or disclose information where required by applicable law or lawful authority. |
| Vital interests | In an urgent situation, we may use or share relevant information to help protect your life, body, health, or safety, particularly where you are unable to provide consent at the time. |
Where we rely on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide some services, particularly services involving family communication, emergency planning, provider coordination, or health-related support.
5. Health-Related and Sensitive Information
Because our services may involve hospital visits, emergency-readiness planning, medication lists, post-discharge coordination, home-safety priorities, and family communication, we may collect information that is sensitive or health-related.
We treat this information with particular care. We use it only for the purposes for which it was provided, for services you request, for communications you authorise, for safety-related reasons, or where otherwise permitted by law. We do not sell health-related information, and we do not use it for unrelated marketing.
6. When We Share Information
We only share personal information where there is a practical reason to do so, where you have authorised us, where sharing is necessary to deliver a requested service, or where required or permitted by law.
We may share information with:
| Recipient | Reason for sharing |
| Authorised family members or emergency contacts | To provide updates, alerts, summaries, emergency information, or agreed communication. |
| Hospitals, clinics, doctors, pharmacies, or healthcare providers | To assist with appointment preparation, communication, documentation, follow-up tasks, discharge coordination, medication lists, or emergency-readiness information. |
| Drivers, transport providers, home-service providers, caregivers, translators, property managers, or other local providers | To coordinate practical support, appointments, transport, home access, repairs, recovery support, or other requested services. |
| Professional advisers | To obtain legal, accounting, insurance, technology, or compliance support for our business, where necessary. |
| Technology and business service providers | To operate our website, forms, email, cloud storage, customer records, booking systems, payment administration, analytics, and security systems. |
| Authorities or emergency services | Where required by law, where necessary to protect safety, or where an urgent situation requires escalation to appropriate services. |
We do not sell your personal information. We do not allow third parties to use your personal information for their own unrelated marketing purposes.
7. Overseas Family Members and Cross-Border Transfers
Many Hua Hin LifeCare clients have family members overseas. If you authorise us to communicate with family members, emergency contacts, or representatives outside Thailand, we may send relevant information to those people by email, phone, messaging applications, video call, shared documents, or other agreed communication methods.
We may also use reputable technology service providers whose systems or servers may be located outside Thailand. Where personal information is transferred internationally, we take reasonable steps to protect it and to ensure that it is used only for the purposes described in this Privacy Policy or otherwise authorised by you.
8. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, improve user experience, and protect the website from misuse.
Cookies are small files placed on your device. You can usually adjust your browser settings to refuse or delete cookies. If you disable cookies, some website features may not function properly.
We may use analytics tools to understand how visitors use our website. Analytics information is generally aggregated and does not directly identify you, although some technical data such as IP address or device information may be processed by analytics providers.
9. Marketing Communications
If you subscribe to updates, request information, or otherwise agree to receive communications from us, we may send you service updates, practical resources, local information, checklists, invitations, and related content.
You can opt out of marketing emails at any time by using the unsubscribe link where available or by contacting us directly. We may still send non-marketing communications about enquiries, bookings, services, safety matters, billing, or changes to this Privacy Policy.
10. How We Protect Your Information
We use reasonable organisational, technical, and physical safeguards to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
These safeguards may include access controls, password protection, secure document storage, limited internal access, confidentiality practices, careful provider selection, staff or representative training, and procedures for handling sensitive information.
No website, email system, cloud service, messaging application, or digital storage method is completely secure. For that reason, we cannot guarantee absolute security, but we take privacy and confidentiality seriously and work to reduce risk.
11. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain accurate client records, comply with legal or accounting obligations, resolve disputes, protect safety, and manage our business.
The retention period may vary depending on the type of information, the service provided, the nature of the relationship, legal requirements, and safety considerations. When information is no longer required, we will delete, destroy, anonymise, or securely archive it as appropriate.
12. Your Rights and Choices
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
| Right | Meaning |
| Access | Request access to personal information we hold about you. |
| Correction | Ask us to correct inaccurate, incomplete, outdated, or misleading information. |
| Withdrawal of consent | Withdraw consent where we rely on consent to process your information. |
| Deletion or anonymisation | Ask us to delete, destroy, or anonymise information in certain circumstances. |
| Restriction | Ask us to restrict the use of your information in certain circumstances. |
| Objection | Object to certain types of processing where permitted by law. |
| Portability | Request a copy of certain information in a commonly used format, where applicable. |
| Complaint | Raise a concern with us or with the relevant data protection authority. |
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. Some requests may be limited by legal, safety, confidentiality, or record-keeping obligations.
13. Accuracy of Information
Because our services may involve safety planning, emergency contacts, medication lists, appointment details, and family communication, it is important that the information we hold is accurate and current.
Please tell us promptly if your contact details, emergency contacts, medications, hospital preferences, family contacts, home access instructions, or other important information changes.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, services, booking tools, payment providers, social media pages, or external resources. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing information to them.
15. Children’s Privacy
Our services are intended for adults, retirees, expats, family members, and authorised representatives. Our website and services are not directed to children. We do not knowingly collect personal information from children unless it is provided by a parent, guardian, or authorised person for a legitimate service-related reason.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, operational practices, or privacy procedures. The updated version will be posted on this page with a revised “Last updated” date.
If changes are material, we may take additional steps to notify clients or affected individuals where appropriate.
17. Contact Us
If you have questions about this Privacy Policy, want to update your information, withdraw consent, exercise a privacy right, or make a privacy-related request, please contact us:
Hua Hin LifeCare
Website: https://huahinlifecare.com
Email: info@huahinlifecare.com
Address: [Insert registered business address in Hua Hin, Thailand]
Please include enough detail for us to understand and respond to your request. We will respond within a reasonable time and in accordance with applicable law.
